FAQ: Frequently Asked Questions

Our standard business days are Monday to Friday. Our clinic is open “By Appointment Only” so we may be open on weekends but Saturday and Sunday do not qualify for business days. To cancel or make changes to youu upcoming service, please send us an email to healthy-skin@darcieh5.sg-host.com. Your email will serve as the time-stamp for our 2-Business Day Cancelation Policy. Please note: If your scheduled service is on Monday or Tuesday, you must contact us by the same time on Thursday (for Monday appointments) or Friday (for Tuesday appointments) in order to avoid cancelation charges. CANCELLING, RESCHEDULING OR ADJUSTING AN APPOINTMENT: Your scheduled appointment is reserved exclusively for you. We have allocated a specific amount of time for the services requested. A credit card is required in order to reserve your spot. Should you need to cancel, adjust or reschedule your appointment, we require 2 business days notice to avoid charges as follows:

• General Consultations: General Consultations are free but if you do not provide 2 business days of cancellation or rescheduling, you may be subject to a $50 rebooking fee.
• Appointments with the Nurse Practitioner: Providing less than 2 business days notice for a scheduled appointment with the Nurse Practitioner may result in a charge of $100.
• Scheduled Appointments with Technician: Failure to provide 2 business days notice will result in a charge of $50.
• Pre-Paid Packages: Missed appointments or failure to provide 2 business days notice may result in your account being registered as “Innactive”. Before receiving treatment, you may be required to first pay a $50 Account Reactivation Fee.

All Service packages and pre-paid treatments (except Laser Hair removal and Laser Tattoo Removal) must be used within 12 months of date of purchase or they will expire. Laser Hair Removal must be used within 18 months of date of purchase or they will expire. Laser Tattoo Removal must be used within 24 months (exception: packages with 10 or more treatments have 36 months from the date of purchase).

No refunds are made for products, service packages and pre-paid treatments or deposits. Packages and pre-paid treatments are good for 1 year after date of purchase. Unopened skin care product may be returned for store credit within 15 days of purchase. SteriShoe is non-refundable and non-exchangeable.

Westside Laser and Light takes privacy seriously. We ensure that the staff will not discuss client treatments with any other clients.

Westside Laser and Light is a non-tipping facility. Tipping is not customary at Westside Laser and Light because we are a medical facility. The best tip we can receive is your repeat business and referrals.

Westside Laser and Light is committed to serving you in the best way that we can. We will be honest in all our dealings with you. Medical Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!

Westside Laser and Light will try to communicate policy changes with you in advance wherever possible. However, we do reserve the right to change our policies without notice.