FAQ: Frequently Asked Questions

Appointments

Services are available by appointment only. A credit card may be required in order to secure a time on our schedule for treatment. Please arrive 5-10 minutes early for appointments to allow time for completing consent forms, or other paperwork, using the bathroom, etc. If you are running late, please let us know as soon as possible and we will try to accommodate you without disrupting other client appointments. If you are late, your appointment cannot be extended into the next time slot so please ensure you arrive punctually. If you are more than 5 minutes late, your appointment will be considered “missed” and you will be subject to charges under our cancellation policy below.

2-Business Day Cancellation Policy

Our standard business days are Monday to Friday. Our clinic is open “By Appointment Only” so we may be open on weekends but Saturday and Sunday do not qualify for business days. To cancel or make changes to youu upcoming service, please send us an email to healthy-skin@darcieh5.sg-host.com. Your email will serve as the time-stamp for our 2-Business Day Cancelation Policy. Please note: If your scheduled service is on Monday or Tuesday, you must contact us by the same time on Thursday (for Monday appointments) or Friday (for Tuesday appointments) in order to avoid cancelation charges. CANCELLING, RESCHEDULING OR ADJUSTING AN APPOINTMENT: Your scheduled appointment is reserved exclusively for you. We have allocated a specific amount of time for the services requested. A credit card is required in order to reserve your spot. Should you need to cancel, adjust or reschedule your appointment, we require 2 business days notice to avoid charges as follows:

General Consultations: General Consultations are free but if you do not provide 2 business days of cancellation or rescheduling, you may be subject to a $50 rebooking fee.
Appointments with the Nurse Practitioner: Providing less than 2 business days notice for a scheduled appointment with the Nurse Practitioner may result in a charge of $100.
Scheduled Appointments with Technician: Failure to provide 2 business days notice will result in a charge of $50.
Pre-Paid Packages: Missed appointments or failure to provide 2 business days notice may result in your account being registered as “Innactive”. Before receiving treatment, you may be required to first pay a $50 Account Reactivation Fee.

Treatment Expiration

All Service packages and pre-paid treatments (except Laser Hair removal and Laser Tattoo Removal) must be used within 12 months of date of purchase or they will expire. Laser Hair Removal must be used within 18 months of date of purchase or they will expire. Laser Tattoo Removal must be used within 24 months (exception: packages with 10 or more treatments have 36 months from the date of purchase).

Return Policy

No refunds are made for products, service packages and pre-paid treatments or deposits. Packages and pre-paid treatments are good for 1 year after date of purchase. Unopened skin care product may be returned for store credit within 15 days of purchase. SteriShoe is non-refundable and non-exchangeable.

Privacy Policy

Westside Laser and Light takes privacy seriously. We ensure that the staff will not discuss client treatments with any other clients.

Tipping and Gratuity

Westside Laser and Light is a non-tipping facility. Tipping is not customary at Westside Laser and Light because we are a medical facility. The best tip we can receive is your repeat business and referrals.

Treatment Outcomes

Westside Laser and Light is committed to serving you in the best way that we can. We will be honest in all our dealings with you. Medical Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!

Rights Reserved

Westside Laser and Light will try to communicate policy changes with you in advance wherever possible. However, we do reserve the right to change our policies without notice.

Recently had the pleasure of experiencing SlyFirm treatments at Westside Laser, and I cannot say enough about the incredible results and the outstanding service provided by Nicole. Not only did I notice a significant improvement in the texture and firmness of my skin, but the addition of exosomes seemed to enhance the overall rejuvenation and healing process. My skin appeared more radiant and youthful after each session. I’ve tried various clinics and treatments before, but what sets Westside Laser apart is their personalized care and genuine concern for their clients. I absolutely love this place and the staff. It’s now my go-to beauty clinic.

Roxana Herscovici

Westside Laser And Light in Calgary is a warm, inviting space. Sean is an educator – he always has time to explain or give the latest data research on the various treatment protocols. All staff are friendly They know you by name and appointments are on time.

Connie Weryshko

The Emsella chair at Westside Laser & Light has changed my life. 6 very easy treatments over a 3 week period and I feel like a new person. I feel like I have my life back. Sean and the team are absolutely amazing. I highly recommend. Thank you.

Janice Grant

My first Emsella treatment and wow I can feel A difference in a short time on it! Highly Suggest coming here for a trial and you will not be disappointed! We all have experienced it and now have a way to end it! Visit Westside Laser and Light and Nicole she is awesome!

Tracy Nelson

I was so thrilled with my treatment for sun spots. Andie was super lovely and helpful, and explained the procedure and aftercare thoroughly. She worked with me to find the right settings for my skin type, and made the whole experience very comfortable. I couldn’t believe the difference, it took 10 years off my skin! Looking forward to more treatments with Andie. Thank you!

Eve Goodwin

Sean and his team are great. I had the best experience with my first facial treatment and have a few more to go, Which includes micro needling. The staff are so friendly and knowledgeable and really take good care of you. Will post more as I get my treatments.

Jivan Nijjer

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